Customer Service Representative - State Farm Agent Team Member
Rocky Mount, NC
Customer Service Representative - State Farm Agent Team Member
Full Time • Rocky Mount, NC
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Health insurance
- Paid time off
- Signing bonus
- Training & development
Position Overview
Over the last 16 yrs our Agency has grown to serve over 4000 local households that we proudly consider our State Farm Family! In your role as a Customer Service Representative, you will help these customers adjust their insurance plans to meet the changing demands of their lives. You will personalize your recommendations and connect with those we serve to make them feel valued and appreciated. Our service is what differentiates us from our competitors, and you will be responsible for making it remarkable!
THIS IS NOT A SALES OR COMMISSION BASED POSITION
Over the last 16 yrs our Agency has grown to serve over 4000 local households that we proudly consider our State Farm Family! In your role as a Customer Service Representative, you will help these customers adjust their insurance plans to meet the changing demands of their lives. You will personalize your recommendations and connect with those we serve to make them feel valued and appreciated. Our service is what differentiates us from our competitors, and you will be responsible for making it remarkable!
THIS IS NOT A SALES OR COMMISSION BASED POSITION
A typical day in the life of a Customer Service Representative at our Agency could include the following: assisting a family with insurance for their new home; helping a customer file a claim after an accident; providing a quote for a new vehicle they are considering purchasing; recommending options to cover unmet needs; taking the confusion out of a complex bill and simplifying it so the customer understands their pricing.
Is this position right for me?
If you are someone who enjoys helping others, thrives in a fast-paced environment, and truly enjoys being a part of a winning Team, this opportunity may be for you! No insurance background is required as we are willing to train the right candidate. A positive outlook, a can-do attitude, and a willingness to go the extra mile for our loyal State Farm customers are our highest priorities!
We are only looking for exceptional people who are excited and ready to put in the work to learn a new profession from the ground-up. In exchange for your commitment to our Team we will provide you with competitive pay, unrivaled support, and the best work/life balance and office environment that you could ask for.
This would be a fantastic opportunity for an established insurance professional, as well as someone looking to begin a new long-term career.
Responsibilities
- Greet our customers with a warm smile and make them feel welcome and appreciated
- Assist our current State Farm customers with basic to complex requests
- Provide advice and recommendations tailored to individual needs
- Work as a Team player to provide our customers the exemplary service we are known for
As an Agent Team Member, you will receive...
- Salary - flexible based on candidate background and experience
- 401K
- Health Insurance
- Growth potential/opportunity for advancement within our agency
Requirements
- Excellent communication skills - written, verbal and listening
- Extremely comfortable with technology
- Capable of studying for and passing a State Insurance Exam
- People-oriented
- Detail oriented
- Pro-active problem solver
- Ability to work in a team environment and get along with others
Preferred Background
- No insurance background required - we will educate and train the right candidate
- We will only consider candidates who have prior office experience (Insurance, Banking, Healthcare Admin, or Retail) or those who are recent college graduates
- Salaries will be based on the strength of the applicant and the relevancy of their experience
PLEASE READ BEFORE APPLYING
Hiring Process
Hiring Process
- If your resume matches our requirements you will receive a request to complete a brief video interview that allows you the opportunity to introduce yourself and let us know what you are looking for in your next career. (Approximate time investment of 10-15 minutes)
- If you personality matches the energy of our office we will send our a personality assessment to make sure that you will thrive in your future roll. (Approximate time investment of 30 minutes)
- If your video interview and personality assessment indicate that you could be a fit for our Team we will invite you in to meet in person and answer all of your questions about compensation, benefits, job responsibilities, etc
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
Compensation: $40,000.00 - $60,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then John Grimes - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, and Retirement Planning.
- Our office is open 8:30 - 5:30pm, Monday -Friday..
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none