Customer Service Representative - State Farm Agent Team Member
Full Time • Roanoke Rapids, NC
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k) matching
- Competitive salary
- Paid time off
- Training & development
Position Overview
Over the last 14 yrs our Agency has grown to serve over 4000 local households that we proudly consider our State Farm Family! In your role as a Customer Service Representative, you will help these customers adjust their insurance plans to meet the changing demands of their lives. You will personalize your recommendations and connect with those we serve to make them feel valued and appreciated. Our service is what differentiates us from our competitors, and you will be responsible for making it remarkable!
A typical day in the life of a Customer Service Representative at our Agency could include the following: assisting a family with insurance for their new home; helping a customer file a claim after an accident; providing a quote for a new vehicle; recommending options to cover unmet needs.
Over the last 14 yrs our Agency has grown to serve over 4000 local households that we proudly consider our State Farm Family! In your role as a Customer Service Representative, you will help these customers adjust their insurance plans to meet the changing demands of their lives. You will personalize your recommendations and connect with those we serve to make them feel valued and appreciated. Our service is what differentiates us from our competitors, and you will be responsible for making it remarkable!
A typical day in the life of a Customer Service Representative at our Agency could include the following: assisting a family with insurance for their new home; helping a customer file a claim after an accident; providing a quote for a new vehicle; recommending options to cover unmet needs.
Is this position right for me?
If you are someone who enjoys helping others, thrives in a fast-paced environment, and truly enjoys being a part of a winning Team, this opportunity may be for you! No insurance background is required as we are willing to train the right candidate. A positive outlook, a can-do attitude, and a willingness to go the extra mile for our loyal State Farm customers are our highest priorities!
We are only looking for exceptional people who are excited and ready to put in the work to learn a new profession from the ground-up. In exchange for your commitment to our Team we will provide you with competitive pay, unrivaled support, and the best work/life balance and office environment that you could ask for.
This would be a fantastic opportunity for an established professional, as well as someone looking to begin a new long-term career.
Responsibilities
- THIS IS NOT A SALES OR COMMISSION BASED POSITION
- Greet our customers with a warm smile and make them feel welcome and appreciated
- Assist our current State Farm customers with basic to complex requests
- Provide advice and recommendations tailored to individual needs
- Work as a Team player to provide our customers the exemplary service we are known for
As an Agent Team Member, you will receive...
- Salary - flexible based on candidate background and experience
- 401K
- Health Insurance
- Growth potential/opportunity for advancement within our agency
Requirements
- Excellent communication skills - written, verbal and listening
- Extremely comfortable with technology
- Capable of studying for and passing a State Insurance Exam
- People-oriented
- Detail oriented
- Pro-active problem solver
- Ability to work in a team environment and get along with others
Preferred Background
- No insurance background required - we will educate and train the right candidate
- We will only consider candidates who have prior office experience (Insurance, Banking, Healthcare Admin, or Retail) or those who are recent college graduates
- Salaries will be based on the strength of the applicant and the relevancy of their experience
PLEASE READ BEFORE APPLYING
Hiring Process
Hiring Process
- When you apply you will immediately receive a personality assessment exam by email (please check your junk folder). The assessment should take 10-15 minutes to complete.
- Candidates who receive an acceptable score will receive a follow-up email invitation to complete a very brief video interview.
- Top candidates from the video interview will be invited to have a detailed in-person conversation to discuss the opportunity (at which point we will answer any questions you may have regarding the workload, job duties, pay structure, and benefits)
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
Compensation: $40,000.00 - $55,000.00 per year
Do you want a career and not just a job?
This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then John Grimes - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, and Retirement Planning.
- Our office is open 8:30 - 5:30pm, Monday -Friday..
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none